Find the best quotes by Phil Crosby.
We can spend our whole lives underachieving.
The audience only pays attention as long as you know where you are going.
Change should be a friend. It should happen by plan, not by accident.
No one can remember more than three points.
Successful people breed success.
The great discoveries are usually obvious.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
A rule to live by: I won’t use anything I can’t explain in five minutes.
In a true zero-defects approach, there are no unimportant items.
Eliminating what is not wanted or needed is profitable in itself.
You don’t have to be noisy to be effective.
Being convinced one knows the whole story is the surest way to fail.
You have to lead people gently toward what they already know is right.
Quality has to be caused, not controlled.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Selecting the right person for the right job is the largest part of coaching.
Slowness to change usually means fear of the new.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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